| Articles featured in Volume 5 |
| Chapter 1: Strategy |
 | Insourcing/Outsourcing/Smartsourcing - A New Paradigm | Michael Nevin, Alliance Best Practice Ltd |
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| The Psychological Impact of Outsourcing Transfers | Stephanie J. Morgan, PhD, Birkbeck, University of London |
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| HR Outsourcing - The First Decade | Jeff Croyle, TPI |
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| Spreading the Benefits of Xperience Around the Globe for Organon! | |
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| EXECUTIVE VISIONS: An Interview with Dr. Richard Sykes | Dr. Richard Sykes, Intellect |
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| Outsourcing - What Next? | Chris Tiernan FIMIS, FBCS, CITP, Grosvenor Consultancy Services |
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| HR and F&A BPO in Europe - Similarities and Differences | Rebecca Scholl, ACS |
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| Making HR BPO Work | Jason Geller, Deloitte Consulting LLP |
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| For Dynamic, Innovative, Results-Driven Sourcing Solutions, Talk to CSC | CSC profile |
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| Future Perspectives for the IT Services Industry in Germany: Towards Becoming the Steel Industry of the 21st Century? | David Beil, WHU Institute for Industrial Organization |
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| EXECUTIVE VISIONS: Allaying the Common Concerns of Offshoring, An interview with David Ganesh and Simon Knowles - CSC | David Ganesh, CSC EMEA |
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| Despite SEPA Launch in January 2008, Payments Processing BPO Is Still In Emerging Stage in Germany | Dr Katharina Grimme, NelsonHall |
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| IBM Global Services - Full Service, on Demand Outsourcing Capability | IBM profile |
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| The Outsourcing Process - From Strategy to Implementation | Dr Peter Ball, Cranfield University |
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| Reducing Long-Term Sickness Absence at HMPS | |
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| Financial Services Outsourcing - Keeping the Regulator Happy | Paul Edmondson, CMS Cameron McKenna LLP |
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| Technology-Based Results | ACS profile |
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| Chapter 2: Collaboration |
| Is Collaboration the Future for your Business? | Roger Cox, Atos Origin |
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| Relationship Manager - Weakest Link or a Strong Zipper? | Philip Anderson, Global Business Partnership Alliance (GBPA) |
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| Atos Origin - A Leading Business and Technology Integrator | Atos Origin profile |
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| Partnering for Success in BPO | John Willmott, NelsonHall |
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| Reinventing Outsourcing | Michael Symonds, Atos Origin |
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| Relationships and Outsourcing | David E. Hawkins, PSL |
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| EXECUTIVE VISIONS: Boosting the Power of a Power Station through Outsourcing!, An interview with Wilfred Joossens | Wilfred Joossens, EPZ |
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| Successful Outsourcing Partnerships | Ian Ferguson, Allen & Overy LLP |
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| Successfully Integrating People - The Value of Collaboration | Ruth van Dam, Atos Origin |
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| Outsourcing Contracts - the Road to Success? | David Halliday, Baker & McKenzie LLP |
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| North Korea: An Example of an Upcoming Software Destination | Paul Tjia, GPI Consultancy |
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| Articles featured in Volume 4 |
| Chapter 1: Strategy |
| BUSINESS CASE OUTLINE | Jean-Francois Poisson, SNC Lavalin |
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| EXECUTIVE VISIONS: MEGA-DEALS, MULTI-SOURCING AND VALUE: A PERSPECTIVE ON THE FUTURE OF IT OUTSOURCING.
An interview with David Jordan - IBM | David Jordan, IBM Europe |
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| KNOWLEDGE TRANSFER IS THE KEY TO SUCCESSFUL STRATEGIC OUTSOURCING | Dr. Joseph W. Rottman, University of Missouri, St. Louis |
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| IBM Global Services - full service, on demand outsourcing capability | IBM profile |
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| TRANSFORMATIONAL OUTSOURCING - MIXING OIL AND WATER? | Peter Kreutter, WHU Institute for Industrial Organization |
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| BUSINESS IMPACT OF OUTSOURCING: A FACT-BASED ANALYSIS. | Dr. Aleksandra (Saska) Mojsilovic, IBM Research |
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| THE OFFSHORING REVOLUTION GLOBAL IMPLICATIONS | Torbjörn Fredriksson, UNCTAD |
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| EXECUTIVE VISIONS: IT OUTSOURCING: ENHANCE YOUR PERFORMANCE THROUGH PROGRESSIVE VALUE GENERATION | Christian Oecking, Siemens Business Services |
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| EXECUTIVE VISIONS: OFFSHORING STRATEGIES
An interview with Chris Disher - Booz Allen Hamilton | Chris Disher, Booz Allen Hamilton |
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| CASE STUDY: WORLD-CLASS INFORMATION TECHNOLOGY EQUAL TO THE SCALE AND MAGNITUDE OF THE OLYMPIC GAMES | |
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| EUROPE’S BACK-OFFICE BABEL: WILL LANGUAGE DERAIL OFFSHORING? | Paul Morrison, Alsbridge |
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| Outsourcing with Siemens Business Services - Maximizing your Enterprise Performance | SBS profile |
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| KNOWLEDGE PROCESS OUTSOURCING (KPO) - OPPORTUNITIES AND CHALLENGES | Marc Vollenweider, Evalueserve - Austria |
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| EMPLOYEE TRANSITION | Rebecca Scholl, ACS |
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| INLAND REVENUE’S ASPIRE PROCUREMENT EXPERIENCE | Don Brown, Inland Revenue |
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| CASE STUDY: ATOS ORIGIN HOSTS AND MANAGES CRITICAL BUSINESS APPLICATIONS FOR NETWORK RAIL | |
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| CRITICISM, EMPOWERMENT AND THE GROWTH OF ORGANIZATIONS | Prof. dr Slawomir J. Magala, Erasmus University Rotterdam |
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| Technology-based results | ACS profile |
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| EXECUTIVE VISIONS: LOOK BEFORE YOU LEAP INTO OUTSOURCING | Robert L (Bob) Carlson, HSBC |
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| AGFA EUROPE SHARED SERVICE CENTRE CHOOSES A DATA MANAGEMENT CAPTURE SOLUTION TO IMPROVE A/P PROCESS EFFICIENCY | Luc Le Brun, Agfa-Gevaert |
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| EXECUTIVE VISIONS: BENCHMARKING OVERVIEW | Tom Olavi Bangemann, The Hackett Group |
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| CASE STUDY: ACHIEVING SIGNIFICANT COST REDUCTIONS THROUGH DATA CENTER CONSOLIDATION FOR STANDARD CHARTERED BANK | |
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| Chapter 2: Governance |
| OUTSOURCING RELATIONSHIPS AT WORK: SETTING GUIDELINES FOR BEHAVIOUR | Leslie Willcocks, London
School of Economics |
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| TRANSPARENCY IN OUTSOURCING | John Dain |
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| ESTABLISHING/LIVING A SUCCESSFUL STRATEGIC PARTNERSHIP | Dr Peter Patzina |
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| THE EMERGENCE OF DYNAMIC SOURCING PARTNERSHIPS - A COLLABORATIVE BUSINESS MODEL DELIVERING INCREASED BUSINESS IMPACT, AGILITY AND INNOVATION | David Moschella, Computer Sciences Corporation (CSC) |
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| EXECUTIVE VISIONS: DOES TECHNOLOGY MATTER IN BPO RELATIONSHIPS | Bernhard Fischer, SAP AG |
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| ATOS ORIGIN - A LEADING BUSINESS AND TECHNOLOGY INTEGRATOR | Atos Origin profile |
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| THE FUTURE OF FINANCE... USING BPO/KPO TO FIX THE BUSINESS PARTNERING PROBLEM | Dr. Martin Fahy, National University of Ireland |
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| SHAPING RELATIONSHIPS THAT LAST - PRINCIPLES OF DYNAMIC SOURCINGSM | David Thomas, CSC |
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| For dynamic, innovative, results-driven sourcing solutions, talk to CSC | CSC profile |
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| RETENDERING & RENEGOTIATION COMPANIES OFTEN MISS SUBSTANTIAL COST SAVINGS BY RUBBER STAMPING THE RENEWAL OF EXISTING DEALS | Stephen Dunn, Everest Consulting Group |
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| EXECUTIVE VISIONS: DISPUTE RESOLUTION | Mark Appel, International Centre for Dispute Resolution |
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| INNOVATIVE APPLICATION MANAGEMENT AND GLOBAL SOURCING APPROACH GIVES PHILIPS SEMICONDUCTORS AN ADDED ‘IMPULSE’ BRINGING SIGNIFICANT BUSINESS BENEFITS AND COST SAVINGS! | |
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| OUTSOURCING CONTRACTS - ARE THEY WORTH THE PAPER THEY’RE WRITTEN ON? | Gill Andrews, Bird & Bird |
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| Articles featured in Volume 3 |
| Chapter 1: Strategy |
| THE OPPORTUNITIES, THREATS AND CHALLENGES FACING THE CFOS OF GLOBAL ORGANISATIONS | Dr. Martin Fahy, National University of Ireland |
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| THE BIRDS AND THE BEES : THE EVOLUTIONARY FUTURE OF THE CIO | Gary Barnett, Ovum |
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| A GUIDE TO OUTSOURCING READINESS | Rebecca Scholl, ACS |
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| AIMING HIGH IN FINANCIAL SERVICES OUTSOURCING | Neil Smith, Deutsche Bank |
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| FINANCE & ACCOUNTING: THE COMING WAVE OF CONSORTIA BUYING | Joseph Vales, Vales Consulting Group |
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| FINDING INSPIRATION IN INDIA | Steven Ferrari, Prudential |
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| DRIVING INNOVATION BY LEVERAGING OUTSOURCING RELATIONSHIPS | Jean-Louis Previdi, Gartner Executive Programs |
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| INNOVATION SOURCING: INCREASING BUSINESS VALUE WITHIN OUTSOURCING RELATIONSHIPS | Trevor Clifton, Strategic Outsourcing (EMEA), IBM |
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| BPO IN GERMANY: A REALITY CHECK | Dr Katharina Grimme, NelsonHall |
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| GALES OF CREATIVE DESTRUCTION - OR LOOKING AT OUTSOURCING FROM A STRATEGIC PERSPECTIVE | Juergen Weigand, WHU |
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| TAKING A STRATEGIC APPROACH TO
SOURCING: WHAT IS MY SOURCING
STRATEGY? | John Buscher, TPI |
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| SHAPING DEALS THAT LAST - PRINCIPLES OF DYNAMIC OUTSOURCING | David Thomas, CSC |
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| UTILISING OUTSOURCING PRACTICES TO GAIN IN-SOURCED SUCCESS | Robert Morgan, Morgan Chambers |
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| APPROACHING THE END OF THE ROAD PREPARING FOR THE NATURAL TERMINATION OF AN OUTSOURCING CONTRACT | Geraldine Fox, Compass |
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| ENABLING DOCUMENT PROCESS OUTSOURCING IN THE CORPORATE DOCUMENT ENTERPRISE | Brian R Miller, InfoTrends/CAP Ventures |
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| Chapter 2: Governance |
| OUTSOURCING GOVERNANCE: A KEY TO BUSINESS SUCCESS | Tim Cummins, IACCM |
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| BUILDING FOR THE FUTURE THROUGH OUTSOURCING | Ulrich Engelhardt, Karstadt Warenhaus AG |
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| DEMAND SUPPLY MANAGEMENT IN IT OUTSOURCING PARTNERSHIPS - GOVERNANCE IN ACTION! | Erik Beulen, Atos Origin |
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| AN OUTSOURCING PARTNERSHIP SHOULD BE ABOUT MORE THAN JUST SAVING MONEY! | Stephen Calvard, IND |
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| IT OUTSOURCING GOVERNANCE: IMPLEMENTING CORE IS CAPABILITIES | Leslie Willcocks, London
School of Economics |
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| THE IMPLEMENTATION OF UTILITY COMPUTING WITHIN AN OUTSOURCING RELATIONSHIP | Michael Symonds, Atos Origin |
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| OUTSOURCING GOVERNANCE AND REGULATORY COMPLIANCE - CAN THEY CO-EXIST? | Nick Andrews, EquaTerra Europe |
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| CORPORATE GOVERNANCE - OUTSOURCING AND OPERATIONAL RISK IN THE FINANCIAL SERVICES AND INSURANCE SECTOR | Peter Brudenall, S&S |
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| SUN'S EXPERIENCES OF OUTSOURCING ITS EDUCATIONAL SERVICES TO A GLOBAL DELIVERY PARTNER. | Stephan Gropp, Sun Microsystems |
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| OUTSOURCING IN GERMANY MAIN LEGAL AND COMMERCIAL ISSUES IN LOCAL OR MULTI-JURISDICTION ARRANGEMENTS | Dr. Joachim Schrey, Clifford Chance |
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| EVOLVING OUTSOURCING THROUGH VALUE CHAIN ANALYSIS | Elizabeth Weir, Pillsbury Winthrop Shaw Pittman LLP |
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| Articles featured in Volume 2 |
| Chapter 1: Strategy |
| OUTSOURCING AND THE 21ST CENTURY ENTERPRISE | Paul Riches, BT Global Services |
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| THE OUTSOURCING BUSINESS PLAN | Jean-Francois Poisson, SNC Lavalin |
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| Q & A Interview with David Ulrich & Norm Smallwood:
by Ron Lawson. | Ron Lawson, CxO Research |
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| THE ROLE OF CULTURE IN OFFSHORE INITIATIVES | Jiri van den Kommer, Eaton Consulting Group |
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| KEEPING INTERESTED IN OUTSOURCING - HOW (NOT) TO EXPLOIT THE ASSETS YOU CONTRIBUTE | Dan Burge, Denton Wilde Sapte |
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| NATIONAL SAVINGS AND INVESTMENTS
Delivering Business Transformation through Outsourcing Partnership | Jeremy Mackinlay, BPO, Siemens Business Services |
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| MANAGED SERVICES: BETWEEN VENDOR HYPE AND CUSTOMER REALITY | Lionel Lamy, IDC - European Services Group |
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| STRATEGIC BUSINESS PROCESS OUTSOURCING: UNCOVER VALUABLE INSIGHT USING COMPUTER SIMULATION | Paul R. Stacy, AXA |
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| TRANSFORMATIONAL OUTSOURCING IN ACTION | Jane Linder, Accenture Institute for High Performance Business |
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| Chapter 2: Building Successful Relationships |
| THE OUTSOURCING EXPERIENCE | Pieter Buijs, KPN |
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| ‘IN GOD WE TRUST’ - ALL OTHERS PAY CASH
Managing the Outsourcing Relationship | Steve Griffin, Rawlings & Co |
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| BUILDING SUCCESSFUL OUTSOURCING RELATIONSHIPS | John Dain |
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| HOW TO MAINTAIN CONTROL IN STRATEGIC SOURCING RELATIONS1 | Han van der Zee, Atos KPMG Consulting |
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| MEASURING AN OUTSOURCING RELATIONSHIP | Robert Breedon, Morgan Cole Solicitors |
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| "NO WINGS WITHOUT ROOTS"
- WHAT TO DO WHEN A GREAT DEAL FAILS? MANAGING TRANSACTIONS WITH SYSTEM CONSTELLATIONS | Dr. Marcus Speh Birkenkrahe |
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| LEVERAGING KNOWLEDGE THROUGH OUTSOURCING: ENTERPRISE PARTNERING IN THE LONDON INSURANCE MARKET | John Hindle, Knowledge Capital Partners |
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| The Highland Council case study | Arthur McCourt, Highland Council |
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| Chapter 3: Business Process Transformation |
| ASSET MANAGEMENT: THE COMING WAVE OF CONSORTIA BUYING | Joseph Vales, Vales Consulting Group |
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| PURCHASING - THE NEW STATE OF THE ART | Tariq A. Hassan, Deutsche Bank AG |
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| WHERE NEXT FOR BUSINESS PROCESS OUTSOURCING? | James Doyle |
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| BUSINESS PROCESS OUTSOURCING: THE COMING WAVE OF CONSORTIA BUYING | Joseph Vales, Vales Consulting Group |
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| Collaborating to Compete | Elias Mazzawi, Capgemini |
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| Transformational Outsourcing: From BPO to BPT | Elias Mazzawi, Capgemini |
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| Dairy Farm Case Study | Rebecca Thomas, Capgemini |
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| Hydro One Outsources Technology and Business Process Services to Capgemini | Rebecca Thomas, Capgemini |
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| Torvald Klaveness Group Case Study | Rebecca Thomas, Capgemini |
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| Sub 1% Finance & Accounting | Mike Constable, Capgemini |
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| Rightshore™: Ensuring Rational Location Decisions | Bob Scott, Capgemini |
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| BPO Partners | Mark Walker, Vertex |
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| PERSONAL AGENTS DELIVERING PROCUREMENT TO YOU: THE APPLICATION OF PERSON CENTRIC TECHNOLOGY | Christophe Barriere-Varju, BvW Global Pty Ltd |
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| GENERATING PROFIT FROM BUSINESS PROCESSES | Mike Friend, IDC EMEA |
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